Document the Concern Clearly
Read the warranty. You may submit using this online form, email [email protected], or mail Vital Coat Warranty Claims, 668 Capital Circle NE, Suite 12, Tallahassee, FL 32301. An initial email acknowledgment is not required.
Vital Coat generally provides a decision within 30 days after receiving a complete claim. If reasonably necessary additional information is requested, the target restarts when that information is received. Submission alone does not confirm coverage or approval.
Provide enough information for Vital Coat to identify the registered installation, understand the reported condition, and determine whether additional documentation or inspection is required.
Warranty recordCertificate number, timely-registration evidence, or information allowing Vital Coat to locate an accepted registration.
Project informationHomeowner, property address, installer, invoice, and application date.
Condition detailsDate first observed, exact location, and whether isolated or widespread.
Supporting photographsUpload overall roof views and close-up images showing the concern in this form. Include estimated affected square footage and whether isolated or widespread.
Before submittingOnly Vital Coat may approve or deny a product-warranty claim. Installer workmanship, preparation, application, cleanup, overspray, runoff, and service promises remain the responsibility of the Authorized Installer.
VCWMS Claim Form
Complete all required fields and verify the information before submitting.